System Status

Web and Email Hosting System Status

ADSL / DSL System Status

ADSL / SDSL - *CHANGE REQUIRED* DNS server update
PLEASE UPDATE YOUR SETTINGS AS SOON AS POSSIBLE. In order to improve customer service and provide resilience we are upgrading to 4 new DNS caching servers. Any customer who currently has the Nildram DNS servers specified in their router or PC settings will need to update their settings to show the new server IPs. If you currently have either, 213.208.106.212 & 213.208.106.213 or 195.112.4.4 & 195.112.4.7 statically entered within your router or PC settings then you will need to manually change the settings. The new DNS server IPs are: Primary: 212.139.132.5 OR 212.139.132.6 Secondary: 212.139.132.21 OR 212.139.132.22 Please ensure you use 1 primary and 1 secondary DNS server within your settings. If your router is setup to pick up DNS dynamically then the new IP addresses will be assigned to you automatically. We will be updating our website and customer documentation to reflect the new DNS server IPs.

Dial Access - Global Roaming - SERVICE DECOMISSIONED
With immediate effect the global roaming service will no longer be available. Due to complications surrounding the service configuration and the validity of the billing information the business decision has been taken to end of life this service. For the past 3 months we have seen minimal usage on the platform. We will be communicating directly with those customers who have been using this service over the past 3 months.

ADSL / SDSL - Core Infrastructure Upgrade.
Over the next few months Nildram will be making changes in the delivery of your broadband service to be able to offer improved products and services. How will the engineering work affect your service? These changes will mostly go unnoticed, with minimum disruptions. During the engineering work, you may experience a brief outage of approximately five to ten minutes. It is possible that you may be unable to access your Broadband service immediately after the work has been carried out. If this happens, simply power-down your modem or router and leave it switched off for at least 30 minutes. Then switch your modem/router back on and the service should connect as usual. In order to reduce any potential technical issues please ensure that your broadband equipment is using the latest firmware or software drivers, for further information please refer to your hardware manufacturers support site. Further to this please check that your broadband hardware is configured with the following settings: User Name : (your username)@gotadsl.co.uk (all in lowercase) VPI: 0 VCI: 38 PPP Type/Encapsulation: PPPoA (PPP over ATM) NOT PPPoE Framing: VC-MUX Modulation/Mode: Auto or G.DMT/Multimode If you are still experiencing problems after performing this process, please request technical assistance from the Nildram Technical Helpdesk by calling 0871 230 9293. We appreciate your patience during this period and apologise in advance for any inconvenience this may cause you. Regards, Broadband Team Nildram

Mail Services - Vnet and Snet Customers
PLEASE NOTE - THIS DOES NOT AFFECT ANY USER WHO HAS A STANDARD login@gotadsl.co.uk USERNAME. ============================================= IMPORTANT NOTICE FOR ALL CUSTOMERS USING A gotadsl.co.uk/login-vnet OR gotadsl.co.uk/login-snet USERNAME. On the 18th December 2007 we sent written notification directly to all customers using legacy accounts. This notified the customers of their new account and IP details and provided 21 days for users to change the details on their router/modem. Please see the below for further information: We are in the process of migrating all customers who are using accounts based on legacy systems across onto our current platforms. This will provide additional functionality for customers and ensure that the service is on a maintained and resilient system. In order to move customers from the legacy systems some account details will need to be updated. To ensure that the transition over to the new platform is smooth for customers we have already created the new accounts on our admin system. NO CHANGES WILL TAKE EFFECT UNTIL THE NEW DETAILS ARE UPDATED ON YOUR ROUTER/MODEM The new account details are already live, and you can change over to these at any point before 23/01/08 Please note any DNS records pointing to your current IP address/es will need to be updated with your new IP information. If you are using a vnet or snet account please contact support to confirm your account details. IF YOU ARE NOT USING A VNET OR SNET ACCOUNT THERE WILL BE NO CHANGES TO YOUR ACCOUNT SETUP.

Mail Services - Vnet and Snet Customers
We are continuing with the decommissioning of the Trinite legacy platforms. We are currently auditing the inbound and outbound usage through the email servers relay.vnet.co.uk, vnet.co.uk and vnet2.co.uk Customers using these emails to send outbound mail will receive an auto response advising them that they need to update their settings. If you are a Nildram DSL customer please update your SMTP server to smtp.nildram.co.uk Please see below a copy of the email response customers will receive. We will also be monitoring usage over the next 7 days to contact those customers who are still using the server. IMPORTANT INFORMATION ABOUT YOUR OUTBOUND EMAIL SERVICE PLEASE DO NOT RESPOND TO THIS EMAIL. The outbound mail server which you are currently using is due to de decommissioned in 7 days. If you are a Nildram DSL customer please change your SMTP settings to SMTP.nildram.co.uk If you have DSL supplied by another company please contact your DSL Service Provider to confirm the SMTP settings you need to use. If you have any queries please contact support.

ADSL / SDSL - BT Engineering Work
BT will be carrying out maintenance work at midnight this evening at several of their exchanges. An outage of approximately 60 minutes, affecting a number of users connected to the following exchanges is expected: Aberdaron Aberporth Airdrie Aldford Armathwaite Avebury Bala Baltonsborough Bampton Banbury Barbon Barmouth Bettisfield Bideford Bishop Wilton Bletchington Borrowdale Bradenstoke Braintree Bridgemere Brock Bromham Brynsiencyn Burythorpe Caunton Cobham Coldingham Dinas Mawddwy Dudleston Heath Eskdale Godstone Great Hockham Hanworth Hintlesham Hockliffe Hodnet Huby Huddersfield Jedburgh Kirklinton Lavenham Lisburn Liverpool Sefton Park Llangennith Melton Constable Middleton Stoney Nacton Newborough Oakamoor Penygroes Ravenglass Redruth Searby Sheriff Hutton Shipston on Stour Shipton-under-Wychwood Skipsea South Cerney South Walsham Spofforth St Michaels Stanton Sutton (Cheshire) Swinford Taunton Tern Hill Theale Thorney Torquay Waddesdon Wasdale Washington Waunfawr Weymouth Whiteabbey Whiteley Whitwell-on-the-Hill Wigton Winster Please accept our apologies for any inconvenience this may cause.

ADSL / SDSL - Emergency maintenance.
On Thursday 10th April 2008 at approximately 05:30 we will be carrying out emergency maintenance on our core network. During this time some customer's may experience a brief disconnect in service whilst the work is being carried out but should reconnect immediately. If after this work you find you are unable to connect then please power off your ADSL hardware for at least 30 minutes before attempting to reconnect. We apologies for any inconvenience this work may cause.